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      2. ROCK Ultra
      3. Setup

      How to get logs from your ROCK Ultra LiDAR unit

      Your ROCK Ultra hardware log files can be helpful to diagnose any hardware issues your ROCK Ultra LiDAR unit may be experiencing.

      Step-by-Step Instructions

      To obtain the logs from your ROCK Ultra, follow these steps:

      1. Prepare Your USB Drive:

        • Plug in the USB drive from your Ultra into a computer.  
        • Create a new folder named "logs" (case sensitive).

      2. Collect the Logs:

        • When you turn on your Ultra, it will write the unit's log files to the logs folder.
        • Look for a .enc file in the logs.  This file is encrypted.

      3. Send the Logs for Support:

        • Email the .enc file to the Rock Support Team at support@rockrobotic.com.
        • The support team will examine the file and help diagnose any issues.

      Additional Resources

      For more detailed guides and troubleshooting, check out the following resources:

      Tips and Best Practices

      • Use the Right USB Drive: Ensure your USB drive meets the specifications required for the Ultra.
      • Keep Your Firmware Updated: Regularly check for firmware updates to maintain optimal performance. See updating Rock LiDAR firmware.

      Thank you for using Rock Robotic. If you need further assistance, don't hesitate to reach out to our Support Team.