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Sending in Your ROCK Desktop Data for ROCK Support

Here's how to make your data available to the ROCK Support team if requested.

Here's a tip to save time: Send us everything! 

Step 1: Zip the entire dataset into ONE zip folder including:

  • Raw LiDAR data as it comes off the USB
  • RINEX data,  You can paste this data into the "base" subfolder within the "POS" folder that was generated with your dataset.  
  • ROCK Desktop Logs.

Step 2: Upload the single compressed zip folder and ROCK Desktop logs to your ROCK Cloud project under the Add Project Data section.

Step 3: After the upload is complete, email the project URL to ROCK Support (support@rockrobotic.com).   Please be sure to provide details about any issues you may be experiencing, or what questions you have for the Support Team.