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      Windows Defender Quarantine Issue with ROCK Desktop – How to Resolve

      Issue Summary

      We recently released a new version of ROCK Desktop, and Windows Defender is mistakenly flagging and quarantining one of the required files, preventing the software from functioning properly. The affected files are located under:

      C:\[user]\RockDesktop\

      This is a false positive. Our team is actively working on a fix to prevent this from happening in future updates.

      In the meantime, you will need to manually allow the file in Windows Security to ensure ROCK Desktop works as expected.

      Steps to Allow the File in Windows Defender

      Step 1: Open Windows Security

      1. Click on the System Tray (^) in the taskbar (bottom right corner).
      2. Click on the Windows Security icon.

      📌 Refer to the screenshot below:

      step1

      Step 2: Navigate to Protection History

      1. In Windows Security, click on "Protection history" in the left-hand menu.
      2. Locate the quarantined file notification related to ROCK Desktop.
      3. Click on it to expand the details.

      📌 Refer to the screenshot below:

      Step 2

      Step 3: Restore and Allow the File

      1. Click on "Actions" and select "Allow on device".
      2. Confirm your selection when prompted.

      📌 Refer to the screenshot below:

      Step 3

      Final Steps

      • Restart ROCK Desktop to ensure it loads correctly.
      • If the issue persists, try adding an exclusion for the entire C:\RockRobotic\RockDesktop\ directory in Windows Security.

      We're Working on a Fix

      We understand this issue is frustrating, and we are actively working on a permanent fix to prevent Windows Defender from flagging this file in future updates.

      Thank you for your patience and support! If you have any questions or need further assistance, please reach out to ROCK Robotic Support.