Sending in Your ROCK Desktop Data for ROCK Support

Here's how to make your data available to the ROCK Support team if requested.

Here's a tip to save time: Send us everything!

Step 1: Zip the entire dataset into ONE zip folder including:

Raw LiDAR data as it comes off the USB
RINEX data, You can paste this data into the "base" subfolder within the "POS" folder that was generated with your dataset.
ROCK Desktop Logs.

Step 2: Upload the single compressed zip folder and ROCK Desktop logs to your ROCK Cloud project under the Add Project Data section.

Step 3: After the upload is complete, email the project URL to ROCK Support (support@rockrobotic.com). Please be sure to provide details about any issues you may be experiencing, or what questions you have for the Support Team.