---
title: What to do when your R2A or R360 Camera doesn't initialize
description: If you don't hear your camera initialize (2-clicks) on start-up, try these steps:
---

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May 24, 2024

# What to do when your R2A or R360 Camera doesn't initialize

## If you don't hear your camera initialize (2-clicks) on start-up, try these steps:

![DJI\_0400](https://learn.rockrobotic.com/hs-fs/hubfs/DJI_0400.jpg?width=688&height=459&name=DJI_0400.jpg)

1. ### **Wait**  for the camera to initialize on its own. 🕒
   
     1. On occasion this process can take **3-5 minutes**
2. ### If it still doesn't work, simply **restart** your LiDAR unit. This should help the camera initialize correctly. 🔁📸
   
     1. If you have to restart, please **do not format the USB** so that you can send our support team your **service.log** file. This will help us identify the issue.
3. ### If you want to test your unit without strapping it to the drone you can run a bench test.
   
     1. Use the link below to power on your unit. The subsequent steps are **unnecessary** after you power your unit on to ensure it **initializes**.
     2. [How-to Run a Standardized Bench Test](https://learn.rockrobotic.com/running-a-bench-test?hsLang=en)

**Remember**, when you turn on your LiDAR unit, the camera shutter should click **twice**, and it should start clicking at the **predetermined interval** when you begin capturing data. 📸 ⏰ 

If this process does not successfully initialize the camera and you continue to face issues, reach out to our support team at [support@rockrobotic.com](mailto:support@rockrobotic.com) for further assistance. 📩🔍

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