ROCK Support for your R3 Pro

We're here to get your ROCK'n!

Live Chat Support

Our support team is available via Live Chat from 9 AM to 5 PM Eastern US time, every business day. Just visit any page on our website and look for the chat icon in the bottom right corner.

Email Support

You can reach out to our support team anytime via email at We strive to respond to all inquiries as quickly as possible.

Phone Support

Phone support is also available from 9 AM to 5 PM Eastern US time, every business day. You can reach us at +1 (877) 292-1414.

Onboarding Help

For assistance with getting started, you can email our onboarding team at They're ready to help you hit the ground running with your R3 Pro.

Sending Logs and Data for Support

If you're experiencing issues and need to send logs or data to our support team, here are some helpful guides:

ROCK Community

Visit the ROCK Community for discussions, tips, and advice from fellow ROCK users and our team.

Facebook Group

Join our Facebook Group, Commercial Drone Mapping and Surveying, to connect with other professionals in the field and share insights.


We're here to help you succeed with your R3 Pro. Don't hesitate to reach out if you need assistance!