ROCK Support for your ROCK LiDAR

We're here to get you ROCK'n!

ROCK Community

Visit the ROCK Community for discussions, tips, and advice from fellow ROCK users and our ROCK Support Team who monitors the ROCK Community board daily. This support feature is free for all.

Facebook Group

Please join our Facebook Group, Commercial Drone Mapping and Surveying, to connect with other professionals in the field and share insights. This feature is free for all. 


Email Support

Email Support is availably if you have purchased ROCK Onboarding with your ROCK Hardware, a ROCK Desktop License or ROCK Cloud Subscription. You can reach out to the ROCK Support Team anytime via email at We strive to respond to all inquiries as quickly as possible. Our Team's Support Hours are from 7am-3pm MTN Monday-Friday.

Sending Logs and Data for Support

If you're experiencing issues and need to send logs or data to our support team, here are some helpful guides:


We're here to help you succeed with your R3 Pro. Don't hesitate to reach out if you need assistance and we are always happy to point you in the right direction!