We're here to get your ROCK'n!
Live Chat Support
Our support team is available via Live Chat from 9 AM to 5 PM Eastern US time, every business day. Just visit any page on our website and look for the chat icon in the bottom right corner.
Email Support
You can reach out to our support team anytime via email at support@rockrobotic.com. We strive to respond to all inquiries as quickly as possible.
Phone Support
Phone support is also available from 9 AM to 5 PM Eastern US time, every business day. You can reach us at +1 (877) 292-1414.
Onboarding Help
For assistance with getting started, you can email our onboarding team at onboarding@rockrobotic.com. They're ready to help you hit the ground running with your R3 Pro.
Sending Logs and Data for Support
If you're experiencing issues and need to send logs or data to our support team, here are some helpful guides:
- How to send in ROCK Desktop Logs
- How to send in Data for ROCK Support help
- Sending in a project for help in ROCK Cloud
ROCK Community
Visit the ROCK Community for discussions, tips, and advice from fellow ROCK users and our team.
Facebook Group
Join our Facebook Group, Commercial Drone Mapping and Surveying, to connect with other professionals in the field and share insights.
We're here to help you succeed with your R3 Pro. Don't hesitate to reach out if you need assistance!